8 Disciplines Of Problem Solving Ideas For Term Papers
8D, stands for eight disciplines, is a well-recognized and often used problem-solving approach.
It’s mostly used by quality engineers and/or other professionals to get to the root cause of a recurring issue, eliminate the number of the problems, and hopefully solve it once and for all.
Remember that a valid 8D report will enhance the quality of the products and give customers confidence, thus obtaining better customer satisfaction.
Finally, when we receive customer complaints, we must follow the 8 steps above, implementing them step-by-step, and record the whole process and the results in the 8D report.
During World War II, the American government pioneered a process similar to 8D – Military Standard 1520, also called Corrective Action Nonconforming and Deployment System.That’s why a method for solving quality problems, known as the Eight Disciplines, or 8D, was created to address issues with quality, remove their root cause and prevent recurrence of the same or similar issues.This article provides a step-by-step approach to solving and preventing quality problems with 8D.At that time, Ford’s power train division had existed for some years and a recurring problem seriously troubled production.Therefore, Ford management pushed the company to provide guidance courses to help mitigate inefficiency. The Eight Disciplines method can offer an effective solution to deal with quality problems, to further prevent the same and similar problems recurring and to improve product quality.by John Niggl Many companies, and manufacturers in particular, encounter repeat problems with a product or service.Many times, these problems are reported from customers directly and can negatively impact brand loyalty and reputation.In 1987, Ford company made a written record of the 8D method for the first time.A course manual was made from this method for its “team-oriented problem solving method” (Team Oriented Problem Solving).In addition, before the establishment of the team, we need to look at the overall leadership group, resource group, the number of personnel and members of the group, explain the division of labor among the members of each team and each member’s role and responsibility. Describe the problem: The problem needs to be explained as clearly and quantitatively as possible to quantify the way to confirm the problem: such as people, things, when, how, why and how much (called 5W2H).The explanation for 5W2H is as follows: Who: Identify customers (internal or external) that issue complaints What: Pinpoint the problem accurately When: Know when the problem started Where: Locate where the problem is occurring Why: Identify known explanations How: Discover in what mode or situation the problem is occurring How much: Quantify the problem in magnitude Discipline 3.