Problem Solving Tools And Techniques
The key to a good problem definition is ensuring that you deal with the real problem – not its symptoms.
For example, if performance in your department is substandard, you might think the problem is with the individuals submitting work.
With one, you can solve problems quickly and effectively.
Without one, your solutions may be ineffective, or you'll get stuck and do nothing, with sometimes painful consequences.
So, being a confident problem solver is really important to your success.
Much of that confidence comes from having a good process to use when approaching a problem.
Using our example of substandard work, Cause-and-Effect diagrams would highlight that a lack of training could contribute to the problem, and they could also highlight possible causes such as work overload and problems with technology.
When your problem occurs within a business process, creating a Flow Chart that's causing your problem.
help you ask the right questions, and work through the layers of a problem to uncover what's really going on.Whether you're solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problems to solve, the problems you face can be large or small, simple or complex, and easy or difficult.A fundamental part of every manager's role is finding ways to solve them.The Drill Down technique will help you split your problem into smaller parts, each of which can then be solved appropriately.The four-step approach to solving problems that we mentioned at the beginning of this article will serve you well in many situations.For example, consider this problem statement: "We have to find a way of disciplining of people who do substandard work." This doesn't allow you the opportunity of discovering the real reasons for under-performance.The CATWOE checklist provides a powerful reminder to look at many elements that may contribute to the problem, and to expand your thinking around it.The good news is that there are numerous tools you can use to make sense of this tangled mess!Many of these help you create a clear visual representation of the situation, so that you can better understand what's going on. To generate viable solutions, you must have a solid understanding of what's causing the problem.Using established tools and techniques will help you improve your approach to solving the problems that your team and your organization face.You'll be more successful at solving problems and, because of this, more successful at what you do.