Steps In Problem Solving Process
Here are a number of ideas that are part of the philosophy.Problem solving should occur at all levels of the organization.It is a simple 5 step approach, but each step comes with a distinct mindset.I look at it like jumping from a diving tower for the first time. Consolidate your thoughts and ask further questions.
The statistical tools help us make data-based decisions at various points throughout the model.
Before you can solve the problem, you must truly understand what it is.
This means brainstorming about the process, using a Pareto Diagram to prioritize potential obstacles and creating a process flow diagram of what is currently going on.
When you have a good understanding write the problem down in your own words. Look at the competitive space and adjacent solutions. Write, sketch, draw, whatever makes your thoughts tangible. As when you jump, there is nothing else that matters now. Focus on the aspects that differentiate your concept. Look at your problems from various angles and provide different answers. Once you are finished go back and find answers for your questions, either internal or external. Take a step back and reflect on your potential solutions. This stage will help you to check if you understand how the problem relates to others, like the business, users, and teams involved in the process. Pick the top solutions, which solve your problem the best. You should have most of the critical talking points ready due to the evaluative stage.
Most of the time somebody else in the industry or from another sector attempted to address the same problem. When you have a good understanding look back at the problem, you formulated during the last stage and adjust it as you need. Go for quantity and create at least 20 different concepts. Compare your concepts against your identified problem. Put yourself into the shoes of different stakeholders. As in every stage before, if you don’t feel confident to answer those questions, you will need to go and find out. Put them together into a compelling story that will resonate with your audience.