Structured Problem Solving Techniques
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There are two different types of problems, ill-defined and well-defined: different approaches are used for each.
Well-defined problems have specific goals and clear expected solutions, while ill-defined problems do not.
Solutions to these problems are usually situation- or context-specific.
The ability to understand what the goal of the problem is, and what rules could be applied, represents the key to solving the problem.
Sometimes the problem requires abstract thinking or coming up with a creative solution.
As I walked through the list of all the possible root causes of the overtime problem with each executive, I got a variety of information and opinions on where the biggest, fixable root causes were.
After those meetings, I adjusted and added to my logic tree of potential root causes. Now that I had a good list of all the potential root causes, I prioritized each based on the probability of being the best answer to the problem.