Thesis Total Quality Management Higher Education

Top management commitment and participation in TQM practices are the most important factors for the success of TQM practices.

Thesis Total Quality Management Higher Education-59Thesis Total Quality Management Higher Education-27

Firms should improve employees’ involvement/commitment/awareness to TQM, enhance firm structure, and provide resources to overcome the barriers that prevent effective implementation of TQM practices.The aims of this work are using appropriate analytical techniques and statistical analysis methods to investigate the relationship between TQM practices and firm performances. Section 1 explains the importance and purpose of the research.Section 2 reviews TQM practices and summarizes the results of the relationships between TQM practices and various performance measures reported by the previous studies. Google(); req('single_work'); $('.js-splash-single-step-signup-download-button').one('click', function(e){ req_and_ready('single_work', function() ); new c. We use cookies to make interactions with our website easy and meaningful, to better understand the use of our services, and to tailor advertising.Table 1 presents a summary of relationships between TQM practices and performance.Although most of the results of the previous studies were positive, some of the results were negative or nonsignificant [2, 3].Total quality management (TQM) is a firm-wide management philosophy of continuously improving the quality of the products/services/processes by focusing on the customers’ needs and expectations to enhance customer satisfaction and firm performance.There are mixed results about the relationship between total quality management practices and performance [1–3].For further information, including about cookie settings, please read our Cookie Policy .By continuing to use this site, you consent to the use of cookies.

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